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Trafman’s digital transformation improves customer experience

19 February 2026

Hi All,

Over the last eight months, Trafman Solutions has been busy updating old systems and processes to best practice, modern, integrated and robust online systems.

We now have new systems in place that will have a positive impact on the way we do business moving forward. 

The new systems will be effective from March 1, 2026.
 
What’s changed for Winslow? 

  • A new Customer Portal will be available to use. If its easier for you, the Portal can be used for all booking requests instead of phone or email.
    • However, you can still call or email in the short term during the transition period.
  • The new Customer Portal will provide you with true transparency. Real time status of bookings, finances and safety documentation, upfront pricing estimates and more.
  • You will have complete visibility with all aspects of the booking, invoices/costs and project status.
  • You will have access to old/past bookings (that have been generated in the new system from March 1).
  • There will be system generated booking confirmations to give you surety of supply and comfort around dependent activities on site.
  • Access to the Customer Portal will be via a dedicated URL link provided to you and via a link on the Trafman Solutions website

 What do you need to know?

  • The new Customer Portal will be available from March 1, 2026.
  • The new Customer Portal should be your first option when booking ALL Trafman Solutions services.
  • To login into the new Customer Portal, you just need to use your Winslow credentials through automatic SSO access.
  • All bookings from March 1 will be through our new and improved Systems.
  • In the week leading up to March 1, the new system will be open to bookings post March 1 only.
  • Any bookings pre-March 1 will still be actioned and treated in our legacy system.  

Please note: Streamlined system access relies on accurate Project Master Data information. If you can’t gain access to your relevant projects list, we may need to update the data, so please call your regional administrator and direct them to update Job Tools, or call your Trafman representative to ensure our Master Data is up to date.
 

Will there be any training?
The new Customer Portal is easy to use, however because it is a new process, it will require some orientation. We will be organising orientation and information sessions for the new Customer Portal in the coming weeks. There will be a user manual provided that will also be available on the landing page of the Customer Portal and WinConnect.
 
What do you need to do?

  • Look out for an email containing session times for an orientation of the new Customer portal. It is important that you attend a session to understand the NEW Customer Portal.
  • Look out for an email that will provide you with the URL address and link to the new Customer Portal.   

There will be no disruption to the normal business operations, however we ask for your patience and understanding as we transition to the new system.

Please contact your Trafman Solutions representative if you have any questions.
 
Lucy Milkeraitis
Trafman Solutions
Business Unit Manager

Pillar Productivity RGB

Productivity Quality