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The Modern Way Of Hiring Equipment Has Arrived

15 April 2026

Hi All,

Opt Hire has been busy updating old systems and processes to an online booking system. The upgrade of current systems and processes consisted of modernising, integrating, and updating various systems across Opt Hire. We now have a best practice booking system that will have a positive impact on the way we do business.

The new booking system will be effective from May 1, 2026.

What’s changed at Opt Hire

  • A new Customer Portal will be available to use. The new Customer Portal will be used for all hires and booking requests instead of phone or email.
  • However, you can still call or email in the short term during the transition period.
  • The new Customer Portal will provide you with true transparency. Real time status of hires and bookings, finances, upfront pricing estimates and more.
  • You will have complete visibility with all aspects of the hire contracts, invoices/costs and project status.
  • You will have access to old/past hire contracts (that have been generated in the new system from May 1).
  • There will be system generated booking confirmations to give you surety of supply and comfort around delivery.
  • Access to the Customer Portal will be via a dedicated URL link provided to you and via a link on the Opt Hire website

What do you need to know?

  • The new Customer Portal will be available from May 1, 2026.
  • The new Customer Portal should be your first option when booking ALL Opt Hire equipment.
  • To access the new Customer Portal, you will need to follow the link and request access. Our team will take care of the rest.
  • All hires and bookings from May 1 will be through our new and improved Systems.
  • In the week leading up to May 1, the new system will be open to hires and bookings post May 1 only.
  • Any hires and bookings pre-May 1 will still be actioned and treated in our legacy system.

Will there be any training?

The new Customer Portal is easy to use, however because it is a new process, it will require some orientation. We will be organising orientation and information sessions for the new Customer Portal in the coming weeks.

What do you need to do?

Look out for an email containing session times for an orientation of the new Opt Hire Customer portal. It is important that you attend a session to understand the NEW Customer Portal.

Look out for an email that will provide you with the URL address and link to the new Opt Hire Customer Portal.

There will be no disruption to the normal business operations, however we ask for your patience and understanding as we transition to the new system.

Regards,

Lucy Milkeraitis
Opt Hire
Business Unit Mana

Productivity Quality